exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.
If that's something you want to be apart of, apply today!So what does a Workforce Management (WFM) Supervisor really do?
Think of yourself as someone who will lead the team responsible for planning, forecasting, scheduling, and real-time resource management of in-center and remote advisors.
Imagine yourself going to work with one thing on your mind : you need to establish effective relationships with internal and external partners to ensure that daily service level metrics and business goals are met.
Troubleshoot TeleOpti issues and recommend system modifications and enhancements; andResearch and identify potential vendor solutions that will help improve efficiency and reduce costs to provide customer satisfaction.
So, do you have what it takes to become a Workforce Management Supervisor?Requirements : Has a bachelor’s degree in any courseWith at least three years of experience in leading a WFM team capacity planning, forecasting, scheduling, and real-time monitoring in a customer service industryProficient with phone system reporting and scheduling tools (e.
g., Verint, Nice, IEX, and Cisco) as well as Microsoft Office (e.g., Excel, Word, PowerPoint, and Outlook)With strong project management, quantitative, and analytical skillsA great listener who also has excellent interpersonal and verbal and written communication skillsA team player who consistently demonstrates respect, inclusion, and an open mindCan motivate the team and promote change by influencing and guiding others in a positive mannerNice-to-have : Knowledge on using VerintAbout UsTaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.
As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!TaskUs is an Equal Opportunity Employer