About the Role
The Operations Supervisor 2 is responsible for supporting Team Members who supports internal and external customers by providing a complex variety of support services in account management, operations, documentation and customer service.
Analyze business issues to create operational efficiencies, quality and compliance; analyzing and resolving complex operational, systems-
related and / or customer issues; preparing weekly / monthly performance trends and analysis; call monitoring for quality and compliance;
assisting with special projects relating to process improvements.
Provide guidance to lower level staff.
Responsible for supervising workflow and quality of representatives, overseeing resolution to complex calls, working with management team to identify problems and improve interactions with people or customers.
Market Skills and Certifications
At least 2 years of experience in the same capacity
At least 2 years of BPO experience handling a financial line of business
Amenable to work on night shift and shifting schedules
Amenable to be assigned in McKinley Hill, Taguig City
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
We comply with all applicable laws in every jurisdiction in which we operate.