Empower resources who commits to Client Service Team / Service Delivery Team to work and agrees on deliverables, budget, schedule, dependencies, service levels, other required operating metrics and scope.
Assign team resources to work on communicating allocated budget, schedule, macro approach and deliverables.
Empower to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with appropriate quality.
Track and create / provide team status using standard templates and actively participate in appropriate internal and external status meetings.
Maintain team’s work plan and / or annual plan (e.g. resource assignment changes, schedule changes, completion status etc.).
Approve team members time sheets, identify source of any variances and drive plans to correct the same.
Identify and manage issues and risks and act as an escalation point within the team.
Work with other delivery managers and project managers to ensure Client Service Team / Service Delivery Team understands their accountabilities towards delivery and to work across the teams as needed.
For BPO, facilitate effective Management Operating System, ensuring timely reviews of process outcomes (3X3) metrics ,Key Performance Indicators(KPIs),Service Level Agreements(SLA) and improvement / change initiatives.
Bachelor’s degree holder
Must have at least 10 years overall work experience under BPO industry
Must have at least 3 years of experience in Managerial role under BPO industry ![]()
Report this job
Thank you for reporting this job!
Your feedback will help us improve the quality of our services.
