BPO Operations Associate Manager | Accenture Cebu (EH 877)
Accenture
Cebu City, PH
4d ago
source : Bossjob
  • Empower resources who commits to Client Service Team / Service Delivery Team to work and agrees on deliverables, budget, schedule, dependencies, service levels, other required operating metrics and scope.
  • Assign team resources to work on communicating allocated budget, schedule, macro approach and deliverables.
  • Empower to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with appropriate quality.
  • Track and create / provide team status using standard templates and actively participate in appropriate internal and external status meetings.
  • Maintain team’s work plan and / or annual plan (e.g. resource assignment changes, schedule changes, completion status etc.).
  • Approve team members time sheets, identify source of any variances and drive plans to correct the same.
  • Identify and manage issues and risks and act as an escalation point within the team.
  • Work with other delivery managers and project managers to ensure Client Service Team / Service Delivery Team understands their accountabilities towards delivery and to work across the teams as needed.
  • For BPO, facilitate effective Management Operating System, ensuring timely reviews of process outcomes (3X3) metrics ,Key Performance Indicators(KPIs),Service Level Agreements(SLA) and improvement / change initiatives.
  • Bachelor’s degree holder
  • Must have at least 10 years overall work experience under BPO industry
  • Must have at least 3 years of experience in Managerial role under BPO industry
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