Job summary
At Amazon we believe that every day is still day one.
A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great.
A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.
Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
We are looking to grow our HR shared services team in Manila to support Amazon’s growth globally. The hub will provide a multi-language capability to our internal customers and we are looking for HR Service Administrator to join our growing Shared Services Centre.
HR Services teams will be driving to redesign the processes and tools for service globalization and infinite scalability, providing an innovative and frustration-free experience to our employees around the world.
With the service hub being built in Manila, the team will provide instant and high quality services across APAC and the globe, to Amazon business, managers and employees.
Services include but not restricted to employee transactional processes, such as onboarding, central time keeping, data management, exits, screening related activities etc.
Responsibilities :
Administer the initiation and adjudication of Medical checks and provide additional support
Provide ongoing support to Local HR teams and HR Services colleagues by improving the overall program, self-service training tools, and monitoring necessary policy and process updates as the program grows
Respond to system access requests, questions, and troubleshoot program issues on behalf of employees, managers and HR
Identify areas for improvement and take ownership of implementing changes
Participate in technical program enhancement projects with HR Systems teams
Run regular audits to ensure 100% adherence the compliance regulation
Improve and maintain compliance metrics for HR, Leadership, and business review
Monitor service level agreements, resolve issues with internal and external service providers
Develop and conduct on-site and virtual compliance audits, draft audit reports detailing methodology, results, and recommendations
Assist with new compliance projects as needs arise
Assist with other HR Transactional work as needs arise
BASIC QUALIFICATIONS
Excellent written and verbal communication skills in both English and Mandarin required.
Customer service experience required (4+ years)
Problem solver, able to troubleshoot issues independently or escalate when necessary
Sense of accountability and sound personal judgment
Proven analytical capabilities, comfortable working with large amounts of data and in developing metrics and reporting
Self-sufficient and able to work with little direct supervision.
PREFERRED QUALIFICATIONS
Excellent written and verbal communication skills in English and Mandarin
3+ years’ experience in a HR Shared Services Space
Customer service orientation with ability to serve multiple customers (recruiters, multiple levels of HR business partners and vendors)
Audit / Compliance experience
Experience in retail, warehouse or multi-location virtual HR support
Problem solver, able to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment
Proven analytical capabilities, comfortable working with large amounts of data and in developing metrics and reporting
Self-sufficient and able to work with little direct supervision. 
