Process Associate - BFS - BFS-Philippines - PHP - BFS009300
Collections Associate - Job Description
Calling customers of a highly reputable U.S. based financial institution to remind them of their Credit Card past due payments and providing exceptional customer experience while collecting promise payment arrangements.
Collections Associate would also be responsible to have and develop qualities like tact and assertion to collect on late payments.
A highly capable training team will be providing the product and collections procedures and governance training to be accomplished on the first 6 weeks of employment.
Upon completion and deployment to the operations team, individual performance will be evaluated monthly based on collector and collections success measures such as number of customer contacts generated and promise payment arrangements obtained and converted to actual payments.
Skills and interests
Hours and Environment
Working hours would vary. The week shift is from Monday Sunday and starts at 8 : 00 PM 12 : 00 PM Manila Time. The calling will be based in the Northgate Alabang, Muntinlupa Philippines offices of Genpact.
Philippines-Alabang, Muntinlupa City
High School Diploma / GED
Aug 15, 2019, 9 : 15 : 02 AM
Ongoing Master Skills List Operations Job Category Full Time