Process Associate - BFS - BFS-Philippines - PHP
Alabang, Muntinlupa City, Philippines
2d ago

Process Associate - BFS - BFS-Philippines - PHP - BFS009300

Collections Associate - Job Description

Calling customers of a highly reputable U.S. based financial institution to remind them of their Credit Card past due payments and providing exceptional customer experience while collecting promise payment arrangements.

Collections Associate would also be responsible to have and develop qualities like tact and assertion to collect on late payments.

A highly capable training team will be providing the product and collections procedures and governance training to be accomplished on the first 6 weeks of employment.

Upon completion and deployment to the operations team, individual performance will be evaluated monthly based on collector and collections success measures such as number of customer contacts generated and promise payment arrangements obtained and converted to actual payments.

Skills and interests

  • Good spoken and written communication skills
  • Calmness under pressure
  • Shows behavior of dealing with issues in an organized and methodical approach
  • Good negotiation skills
  • Administrative and basic computer skills
  • Hours and Environment

    Working hours would vary. The week shift is from Monday Sunday and starts at 8 : 00 PM 12 : 00 PM Manila Time. The calling will be based in the Northgate Alabang, Muntinlupa Philippines offices of Genpact.


  • Under graduates with at least 2 Years in College Level
  • Applicants with previous work experience must provide proof of honorable dismissal from previous employer
  • We are also accepting applicant with no previous work experience
  • Hired applicants must provide all necessary Government mandated forms and clearances
  • Primary Location

    Philippines-Alabang, Muntinlupa City

    Education Level

    High School Diploma / GED

    Job Posting

    Aug 15, 2019, 9 : 15 : 02 AM

    Unposting Date

    Ongoing Master Skills List Operations Job Category Full Time

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