Usrn
Metacom BPO
Pasig City, Philippines, Philippines
2d ago
source : Dream Career Builder

Job Responsibilities :

  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
  • Appropriately communicate with customers
  • Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
  • Demonstrate a desire and initiative to continue learning new and relevant product and technical information as products evolve.
  • Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
  • Offers alternative solutions where appropriate with the objective of retaining customer's business.
  • Other qualifications :

  • Active Mainland or non- mainland US and PH license
  • 1-year hospital experience
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