Support Engineer
SHORE Solutions
Taguig City
3d ago

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

As a Support Engineer, you’ll be a key player in a small ( 15 people), focused and empowered team. The company is committed to the continuous improvement of our people and products.

As a support engineer in this team, you will make a positive difference and be part of greater things to come.

Snapshot of your role

Ensuring ongoing operations of production environments

Assisting Issue Assessors with Zendesk enquiries

Identifying root causes to issues raised and providing solutions

Fixing bugs and critical issues (C#, JavaScript, AngularJS)

Liaising with Customer Success Managers and other stakeholders about the issue Staying up-to-date with technology trends

A bit about you

A team player Ability to think on your feet Ability to take ownership of the work you do

A minimum of 2 years of experience in application support

Ability to solve problems creatively and efficiently Competent in C#, .NET framework, AngularJS, JavaScript, CSS, HTML.

Operational knowledge of how APIs work Nice to haves Exposure to Microservices architecture Familiarity with tools such as Redis Cache, RabbitMQ, Azure DevOps Exposure to CI / CD Exposure to no-SQL databases

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