BPO Quality Auditing Associate (EL 1624)
Accenture
Taguig, PH
5d ago
source : Bossjob

Are you ready to accent on the future? Apply now and be part of Accenture’s growing organization of empowered people!

Accenture in the Philippines is currently looking for BPO Quality Auditing Associates who will be responsible in performing the following day-to-day tasks :

  • You will be performing regular Quality audits based on accepted standards in sampling to ensure delivery is consistent and at par with client standards.
  • You will generate timely and accurate reports wherein daily, weekly and MTD scores are available on an agent, team, and SOW level.
  • You will be performing quality analysis and can identify root cause and can create relevant action items to improve and sustain performance.
  • You will be asks to attend Weekly / Monthly business reviews with stakeholders on overall Quality and CSAT performance.
  • What are we looking for?

  • Open to college graduates, college undergraduates and associate degree graduates with related experience
  • Must have at least 1 year of work experience in Quality Audit in a BPO industry
  • Experience in using Voice recording system (e.g. NiCE, etc.) is required
  • Amenable to work in Quezon City, Mandaluyong, Taguig, or Alabang
  • Willing to go back on-site once recalled
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