A Sales / Event Coordinator will support the sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business.
What will I be doing?
As Sales / Event Coordinator, you will support sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business.
The Sales / Event Coordinator will also work closely with the Sales function to contribute to strategy and promotional activities.
Specifically, Sales / Event Coordinator will perform the following tasks to the highest standards :
Maximize rooms, groups, conference and events revenue through pro-active selling and commercial management techniques
Convert customer enquiries into confirmed sales
Contribute to the strategy and planning activities of the Sales function
Develop future and repeat business, contributing to the profitability of the Hotel
Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service
Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities
Seek proactive opportunities to increase sales and conversions within the Team
Focus on a consistently executed up-selling approach
Build strong relationships with customers to fully understand their needs
Arrange and carry out Hotel show rounds
Ensure the complete administration and execution of all planned events
Participate in hotel promotional activities
What are we looking for?
A Sales / Event Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Demonstrated previous experience working in the Sales and Events function