Specialist, Customer Care
Western Union
Quezon City, Quezon City, Philippines
15h ago

Motivated by our values :

purpose driven, globallyminded, and trustworthy & respectful

We’re a FinTech that’s using insight from customersand colleagues worldwide to improve financial services for families, smallbusinesses, multinational corporations, and non-profit organizations.

We’re ateam of over 10,000 people spanning 200 countries and territories. We believewhen money moves, better things happen.

Better starts and ends with the customer

As a Customer Care Specialist, you will beresponsible in ensuring that excellent quality service is delivered to our WesternUnion customers by attending to correspondences and reporting of performance inline with quality measures implemented across our call centres.

In this roleyou will be responsible for ensuring compliance with company systems, processesand procedures. This role encompasses the EMEA - APAC region and will requirecalibration sessions with other Call Center Quality teams to ensure integrityand commonality of quality monitoring.

You will be providing. You will be makingdecisions on Compliance and Security issues, however those decisions that posea higher risk are referred to the respective department.

You will be responsiblefor achieving individual and team targeted KPIs for Average Speed of Answer andAverage Handling Time.

You will have a Bachelors’ or University degree andyou will be fluent in speaking and writing in English. You will be proficientin working with MS Office applications like Word, Excel, and PowerPoint.

Youwill be familiar working with technologies including audio and videoconferencing. You will have ability to multitask and provide quality work in afast-paced environment and also ability to work effectively within a teamenvironment.

You will be willing to work on shift in relation to business needs.

Join us, and let’s move money for better

Western Union istransforming its business and shaping the financial services sector by drivingquality, convenience, and customer service to new levels of excellence.

It’s anexciting time for our organization, as the largest cross-border money transferoperator, trusted by millions of consumers around the world.

If you’re ready tounleash your potential to help drive change through bottom-up innovation, applynow.

We’re a company on the move, and we want our peopleto grow and develop. You’ll have plenty of opportunities to learn new skillsand build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to ourculture and success. Western Union is proud to be an EqualOpportunity-Affirmative Action Employer.

The company will provide accommodationto applicants, including those with disabilities, during the recruitmentprocess, in accordance with applicable laws.

We are committed to equalemployment opportunity regardless of race, color, religion, sex (includingpregnancy or related medical conditions), national origin, veteran status,sexual orientation, gender identity, age, disability, marital status, or anyother protected category.

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