Operations Analyst
Quezon City, PH
2d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

We are looking for a professional who has experience in support of investment management systems, with a concentration on investment accounting applications.

Flexibility is important, as is a strong understanding of the asset management business, the systems ecosystem, investment accounting, and the ability to lead others and share knowledge.

  • Hands-on SimCorp Dimension experience ideal for this role
  • End-user support experience on the client-side
  • Understanding of asset classes and experience with Investment Accounting Systems
  • Strong general knowledge of asset management operations
  • Willing and able to share knowledge and train colleagues in an efficient and structured manner
  • Able to support Dimension and trouble shoot and resolve Batch and CA related issues
  • Work with business clients, internal and external teams to debug or trouble shoot application errors and defects
  • Comfortable working in a global environment
  • Ability to consult on implementation approaches and production support pitfalls
  • Knowledge of best practices regarding Dimension support, change management, and upgrades
  • Determine relative priorities in a very busy production support 24 / 6 environment
  • Follow and own tasks from start to finish displaying ownership and persistence to ensure resolution often coordinating with multiple parties
  • Strong documentation skills and procedure design abilities
  • Attention to detail and comfortable working in a regulated and audited environment
  • Operate with a high degree of independence
  • Ability and confidence to meet with business clients and represent day to day Dimension issues and changes clearly and effectively
  • Coordinate multiple actors from multiple teams and work collaboratively
  • Confidence and demeanor to act as the "go-to" person for the team and ability to make sound decisions on the best way forward for issues and fixes
  • Ability to forge strong working relationships with colleagues in both IS and the Business
  • Comfortable with both hands-on app support, as well as leading groups and participating in projects
  • A desire and willingness to learn new skills, adapt, and take on new challenges
  • Qualifications :

  • Minimum 2 years working experience supporting accounting systems at Level 2 (support) in either Operational or Technology perspective
  • Experience with relational database structures and methodologies
  • Minimum 2 years of experience with one or more of the following : Scheduling (CA, CA WLA), SQL queries and scripting, Excel, INFORMATICA
  • Proven ability to multitask both independently and within a team
  • Excellent English communication (both written and oral)
  • Applicable undergraduate degree or Designation in Computer Science / Economics or equivalent experience
  • Ability to understand business process requirements and, using technology, conceptualize creative solutions through to implementation
  • Experience in financial services, specifically investment management
  • Client oriented, takes initiative, creative and proactive thinker
  • Shift : Permanent Night Shift / Rotating Shift

    If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.

    We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers.

    As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.

    4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.

    We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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