IT Analyst I Business Systems
Greenlee Textron Inc
Quezon City, National Capital Region,  Philippines
3d ago

Duty 1 : MRA & Project Support

Data Gathering

  • Extracts / generates quantitative information from a single or multiple tools (Business Intelligence Tools - ie : Tableau, SQL, etc) and / or from databases using standard queries
  • Communicates with resource person to get input / raw data needed for report generation
  • Conducts research to gather qualitative information (market need, market size, ethnography, competitive product information, industry trends, and check product specifications) from internal & external sources that will be used for analysis
  • Data Manipulation

  • Cleans extracted data using pre-defined guidelines or instructions
  • Formats extracted data based on expected report output (with batching capability and multiple data formatting requirements)
  • Calculates data using available fields within the gathered information (basic math and statistics)
  • Categorizes and segments extracted data using tools to convert data to information relevant to the report (excel, macro, database)
  • Consolidates and combines extracted data from multiple resources using automated tools (excel, macro, database), and / or from different system tools in one single database using queries (SQL, Tableau) standardize data structure from different data sources
  • Data Analysis

  • Gathers and analyzes report requirements from stakeholders. Identify and provide solution to general inquiries
  • Analyses gathered information & data using descriptive analytics (basic mathematics & comparative analysis), diagnostic analytics (root cause analysis, gap analysis), predictive and prescriptive analytics (data interpretation, data correlation & statistics)
  • Analyzes stakeholder requirements from an existing report and provides improvement and recommendation based on customer request
  • Evaluates objective / charter and recommends non-standard reports / workaround based on customer requirement and / or gathered data and analysis
  • Reporting

  • Creates reports based on standard templates and and / or tests dynamic reports based on the designed format
  • Conceptualizes report design contents and methodologies based from gathered data and / or analysis for static or dynamic reports
  • Provide report recommendations and validate with stakeholders
  • Administration

  • Logs / Enters incidents to appropriate tool (JIRA, Web Request Form, Sharepoint, Teams)
  • Tracks and logs customer issues
  • Continuous Process & Innovation

  • Identifies continuous improvement project ideas
  • Records and reviews / assesses the improvement / innovation raised by the business unit
  • Escalates specific issues and provides recommendation to customers to address them. Works closely with counterparts / POCs to identify loopholes and process gaps
  • Project Initiation

  • Attends scope reviews to learn what the project request is all about
  • Assists project manager in gathering, analyzing and clarifying customer requirements; uses technical knowledge to gauge complexity of the request
  • Project Planning

  • Performs research and analysis to validate if the detailed solution is the best fit to meet the requirements
  • Creates prototypes, mock-ups using standard project templates and tools for projects without wireframes
  • Provides own work estimates and can negotiate turnaround time within the team
  • Informs the project lead on changes
  • Creates project scope and timeline for dashboards. In case of differences, negotiate with clients for dashboards
  • Reviews and assesses prototypes in terms of relevance and application to the requirements of the customers
  • Analyzes risk and mitigate project circumstances base on impact assessment
  • Recommends and negotiates solution and development timeline to the stakeholders; gets their buy-in and commitment to any deliverable
  • Project Execution

  • Writes code based on specifications defined (ie frontend and backend); Participates in cross-functional testing and peer reviews
  • Follows set coding standards, code sharing and design
  • guidelines of the team

  • Shares only working codes with the teams.
  • Reports own progress back to the project tracking tool
  • Project Testing and Deployment

  • Sets up UAT (informing participants, scheduling, gathering results)
  • Implements the necessary fix or improvement for basic functionalities based on the UAT results
  • Creates user manuals using standard templates of the team
  • Creates test cases, finalizes and / or approves to be used during UAT
  • Finalizes and approves the test cases to be used during UAT
  • Reviews the objective in comparison to the actual output
  • Create, recommends and seek approval for UAT plan (data back-up / migration, communication, cut-offs, code freeze, production server setup)
  • Vendor Support

  • Monitors the progress of the issues based on the timeline
  • Monitors the progress of 3rd party suppliers, coordinates with stakeholders if there are issues and concerns
  • Assesses / Rates contractors' performance based on specified criteria
  • Implementation

  • Performs import / export of records and / or data for validation
  • Create workbooks / dashboards, modify metadata, and finally publish a completed workbook or data source to Tableau Server
  • Duty 2 : System Support and Maintenance

    System Maintenance

  • Implements the basic change request (dashboard enhancements, data source modifications)
  • Implements the minor and / or major change request (dashboard enhancements, data source modifications)
  • Recommends improvement on change request and processes
  • Database Maintenance

  • Troubleshoots and fixes minor problems with the tool such as minor UI changes, typo errors, simple coding errors
  • Project Maintenance

  • Troubleshoots minor and / or major bugs / defects and assists stakeholders in making sure issues / requests are resolved appropriately and on time (minor : UI fixes, raw data requests;
  • advanced bug / defects : loss of data, server errors, logical errors, unexpected app behavior)

    Maintenance & Upgrades

  • Encodes new features or changes related to the system upgrade
  • Creates and Sends maintenance announcements to end-users
  • Monitors data transfer and load processes
  • Monitors errors and data inconsistencies
  • Controlling permissions for system contents such as data sources, workbooks, and views for data security.
  • Gathers approval and validates completeness of the requirements
  • Provides basic technical support on issues such as user contact, issue triage, user follow-up and communication
  • Interprets BU / Platform / WA report requirements and cascade to action owner
  • Maintains existing system functionality and capacity as needed based on identified issues and improvements
  • Validates new features thru testing
  • Troubleshoots business systems / web issues and relays them to other world areas and IT
  • Propose and Implement Preventive action to avoid issue recurrence
  • Duty 4 : Operations Support

    Documented Information Management

  • Creates technical documentation / user manual, data dictionary, database schema, etc.)
  • Updates an existing Documented Information related documents and processes (e.g. procedures, forms, templates, manuals, articles, external documented information, etc.
  • based on the documentation guidelines (e.g. identification, description, format)

  • Maintains the master list of documented information (e.g. procedures, forms, templates, manuals, articles, external documented information, etc.
  • for completeness and accuracy

  • Identifies and controls the storage, retention, preservation and disposal of documented information.
  • Create a new Documented Information related documents and processes (e.g. procedures, forms, templates, manuals, articles, external documented information, etc.
  • based on the documentation guidelines (e.g. identification, description, format)

    Training & Development

  • Conducts basic and / or intermediate and comprehensive overview and awareness training on products, processes and / or business tools
  • Education : University degree (Computer Science, Computer Engineering,Information Technology, Information Systems or similar)

    Job Related Experience : At least (2.5) two and a half years’ relevant workexperience in the IT Business Systems processes with relevant experience indata mining, manipulation, analysis and reporting

    Specific Knowledge :

  • Microsoft Office
  • Data Manipulation &Interpretation
  • Database management / maintenance
  • Root Cause / Gap Analysis
  • Project Management
  • Skills :

  • Advanced Microsoft Excelproficiency Level 3 - Advanced Formulas, Pivot Tables & VBA Macro
  • Oral and writtencommunication Skills
  • Problem Solving &Analytical Skills
  • Presentation Skills
  • Training Skills
  • Project Management Skills
  • Data Storytelling
  • SQL Queries
  • PowerBI or other similar tools
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