Primary Duties and Responsibilities :
Provide pre- and post-sales quality technical assistance via calls and emails.
Technical troubleshooting of Liebert Uninterruptible Power Systems and other Channel products like Rack PDU, Rack Cabinets, Smart Aisle, Smart Row and MB .
Collaborate with sales personnel to define requirements for quotations for custom configurations in a timely manner.
Review and facilitate fulfillment of any orders that include custom configurations and special features.
Interface with engineering, product marketing and field support to ensure appropriate issue resolution and improve product quality.
Background / Experience Required :
Bachelor’s Degree in Electrical or Electronics Engineering, Computer Science or similar technical degree is required
Working knowledge of electrical distribution systems, electronic circuits, Uninterruptible Power and Power Distribution Systems are required.
Strong verbal and written English communication skills are required.
Strong computer skills, including working knowledge of MS Office suite, are required
A high degree of accuracy regarding problem-solving and analytical skills is required
Strong work ethics and organizational skills with an ability to handle multiple tasks concurrently
Familiarity with IT networking and communication systems is desirable
Familiarity with environmental control systems and / or Liebert manufacturing and engineering systems.
2+ years of experience or exposure in working within sales / engineering / parts & service / field applications / data center environment that focuses in Liebert or comparable UPS products.
1+ year of experience in customer phone support.
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.
We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.
With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv.
Explore them now and join our team of 19,000 employees in making the future of our customers’ business possible.