IT Service Desk Associate
Bosch Service Solutions Inc.
Taguig, ph
5d ago

Job Description

As a IT Service Desk Associate you are the point of contact for end users and their operational questions, requests and problems regarding IT services.

Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, mail and the helpdesk portal or email.

If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

  • Supporting users by telephone, chat, portal or email in a broad area of IT topics
  • Follow up on open cases / tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
  • Communication with end users and back end departments
  • Keep customer updated of case status and resolution time
  • Who are you

    We’re looking for people with the right attitude. A desire to learn and grow. We want great people who want to be part of great teams.

    Both graduates and experienced professionals are welcome to apply.

  • Bachelor degree in Computer Science, Information Technology or any related courses
  • At least 6 months experience in a similar position
  • Excellence communication skills both oral, writing and listening in English
  • Highly service oriented to ensure a high customer satisfaction
  • Working in a shifting schedule
  • Can start immediately
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