GLD Senior Trainer
Ttec
Mandaluyong, Metro Manila, Philippines
2d ago

GLD Senior Trainer

Our Global Leadership Development Team is looking for a passionate and highly qualified GLD Sr. Trainer specializing in Instructional Design who will help us to build exceptional learner and customer experiences.

The successful candidate will play a key role in enabling TTEC to drive significant and measurable performance improvement for our clients.

This role will be responsible for the design, development, delivery, evaluation, as well as enhancement and maintenance of employee online, instructor-led, and / or blended learning experiences that are human-centered and goal-oriented.

This exciting role uses a variety of methodologies and the latest technologies to create learning content and employee development experiences that ensure our contact center leaders are onboarded, trained, and retrained efficiently and continuously, so they are able to deliver the best experience to their team members.

On a typical day you will :

  • Partner closely with the Global Leadership Development team to identify learning design and delivery evolution opportunities .
  • Support the Global Learning Delivery team to function with greater efficiency through digitization in the areas of, but not limited to AI, automation, game-based learning, and self-paced learning
  • Leverage learning data to monitor performance, predict learner success, and drive the right outcomes
  • Skills you’ll need :

    Knowledge of and practical application of adult learning theory, user design, and learning design principles (agile approaches to learning design such as ’agile ADDIE’’ / SAM, rapid prototyping, etc. preferred)

    Basic project management skills (agile / scrum preferred)

  • Excellent organization and prioritization skills
  • Proficiency in MS Office (advanced proficiency in Power Point required)
  • Excellent communication and presentation skills (both verbal and written) and experience in facilitating focus groups, usability sessions, and subject matter expert interviews
  • Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
  • TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

    We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

    But don’t take our word for it check out some our women in leadership and diversity awards on TTECjobs.com.

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