IT Specialist
DUST Identity
4d ago

Our Mission

DUST Identity provides security, integrity, and traceability to the world's supply chains. DUST, or Diamond Unclonable Security Tag, uses diamond particles as unique and unclonable markers on individual items.

Think of a barcode, but invisible, unfalsifiable, and made with diamonds! With DUST, customers can ensure that every physical object whether an airplane part, microprocessor, or priceless work of art is verified, authenticated, and ultimately, trusted.

DUST Identity is a fast-growing venture-backed startup at the intersection of innovations in materials, hardware, and software.

DUST Identity is looking for new team members who are eager to take on the challenge of building the industry standard for physical object identification and security.

Your Impact

DUST Identity is seeking an IT Specialist to join a rapidly growing team. Working on site in our corporate headquarters, you will be responsible for the information systems hardware and services that drive company-wide productivity and communications.

You will manage the day-to-day operational logistics and support for on-site and remote employees.

Responsibilities include but are not limited to :

  • Manage a blend of Windows, MacOS, and Linux-based corporate systems and applications; Assist with system administration where required
  • Offer technical assistance on the delivery, configuration, set-up and lock-down, maintenance, and troubleshooting of computer systems, hardware, software, SaaS products, A / V, and videoconferencing with a continued emphasis on security management and system hardening and tooling
  • Follow ITIL and ITSM best practices; Enhance and maintain IT asset tracking and inventory management; adhere to and influence change management, problem management, and incident management processes
  • Configure servers, switches, routers, VPNs, firewalls, including set-up and patching of devices and configuration of security zones
  • Act as the primary internal resource for all IT-related items, responding to employee requests via multiple channels including installation and maintenance of approved software on company devices;
  • lead IT-related aspects of new hire onboarding

  • Build our internal IT knowledge base by consistently documenting systems and procedures as our the company expands
  • What You Bring

  • Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field; or equivalent experience
  • 3+ years IT experience in a mid-size organization supporting both on-site and remotely distributed team members
  • Strong technical understanding of Microsoft Windows, MacOS and Linux
  • Strong customer-service orientation and a no task is too big or too small attitude
  • Familiarity with business collaboration systems (e.g. Google Workspace, Slack, Zoom)
  • Familiarity with A / V hardware and video conferencing systems (e.g. Zoom, Google Meet)
  • Excellent verbal and written communication skills; a proclivity for documentation
  • Self-directed with an aptitude for continual learning
  • Systematic approach with the ability to trace technical issues and document processes
  • Details You Should Know

  • Start Date : Immediately
  • Must have legal right to work in the United States without restrictions or time limitations
  • Location : Framingham, MA
  • Compensation : Market Competitive + Equity
  • Travel :
  • DUST Identity is an equal opportunity employer
  • What We Offer

  • Award-winning startup with a product that matters
  • 401k
  • An abundance of snacks / coffee
  • Medical, dental, vision, LTD, and life insurance
  • Flexible paid time off policy
  • Casual dress
  • In accordance with client requirements on DUST Identity, new employees will be required to provide proof of vaccination or exempt status prior to starting employment.

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