Back Office - Non Voice (m/f/d) | BGC, Taguig City
Ubiquity
City of Taguig, Philippines
6d ago

Ubiquity delivers process outsourcing and advisory solutions across customer service, technology.

We're Hiring.

We are hiring for a Back Office Analyst to join our Financial team. Our Back Office Analyst is an integral role in the operations of our Manila Office.

The details.

Day-to-day responsibilities :

  • Review accounts with disputed items and exhaust recovery options to avoid taking financial losses
  • Process disputed items according to the association and federal government guidelines
  • Correspond with cardholders, merchants, and merchant banks as part of processing dispute cases
  • Manage prepaid card negative balances, and minimize losses by utilizing chargebacks
  • Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests
  • Perform other duties as assigned by Department Management.
  • Requirements

    Ideal Candidates have :

  • With at least 1-year BPO / Call Center background
  • Preferably with at least 6 months financial background (have worked with a banking institution or program, credit card disputes, debit card disputes, financial technology, mobile banking, digital banking, etc.)
  • Average English communication skills
  • Candidates must have a high level of analytical / critical thinking skills and keen attention to details
  • Must be willing to work in BGC, Taguig
  • Must be willing to work on shifting schedules (day, mid, night shift)
  • The Perks.

  • Learning and Development Opportunities
  • Career Advancement Opportunities
  • Healthcare Benefits
  • Group Life Insurance
  • Tenure Based Benefits
  • Profit-Sharing
  • Annual Performance Appraisal
  • Retirement Benefits
  • What we do.

    Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations.

    Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.

    We want you.

    We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.

    Data Privacy Notice.

    Please read our Data Privacy Notice shown on this page https : / / ubiquity.com / privacy-notice-philippines / to know more on how Ubiquity handles your personal information.

    By continuing your application with Ubiquity, you confirm that you have read and understood our Data Privacy Notice.

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