The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.
The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Responsibilities : Create complex project plans, perform impact analyses solve / work high impact problems / projects, and provide resolutions to restore servicesDrive Root Cause Analysis (RCA) post restoration of serviceDesign testing approaches, complex processes, reporting streams, and create automation of repetitive tasksReview requirement documents, define hardware requirements and examine and update processes and procedures as necessaryProvide technical / strategic direction and act as advisor / coach to lower level analystsDevelop projects required for design of metrics, analytical tools, benchmarking activities and best practicesResponsible for overall operating system applicationsContribute to technical direction and strategic decisionsAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications : 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvementAbility to communicate technical concepts to non-
technical audienceAbility to work with virtual and in-person teams, and work under pressure or to a deadlineExperience in a Financial Services or large complex and / or global environment preferredEffective written and verbal communication skillsEffective analytic / diagnostic skillsEducation : Bachelor’s / University degree or equivalent experienceThis job description provides a high-
level review of the types of work performed. Other job-related duties may be assigned as required.-Grade : All Job Level -
All Job FunctionsAll Job Level - All Job Functions - PH-Time Type : Full time-Citi is an equal opportunity and affirmative action employer.
Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.
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