Support the Cluster Leads and their onsite FM teams in order to ensure consistency, responsiveness to client requests, regional transparency of reporting and quality control.
Ensure compliance with legal, EHS & Security requirements to ensure that KPI’s are both achieved and exceeded.
ESSENTIAL DUTIES & RESPONSIBILITIES
For CSAT (Customer Satisfaction) element of KPI, personally gather the inputs and manage CBRE follow up (including work orders, requests, feedback, reviewing our performance & timely completion of the above), and ensuring that suitable overview & in-depth reports are available to client and business for decision-making
Monitor effectiveness of maintenance efforts for facilities as assigned, ensuring work is completed in accordance with account KPI’s including implementing effective auditing of these to ensure compliance
Coordinate RFP process through CBRE on-site teams, client and sourcing groups.
Responsible for coordinating the onboarding for new staff on account (especially sites with single staff), together with CBRE platform HR and FM teams.
Ensure that development and training options are made available timely to the team (both field and management staff) in areas of operational and technical requirements on a client account which includes service performance, technology, safety and compliance, cost savings initiatives, regulatory requirements, as well as supervisory & leadership training.
Assist or participate in the appraisal process of the team in order to develop a high performing team. Support Alliance Director and Cluster Leads in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention.
Lead by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS : EDUCATION and EXPERIENCE Bachelor's degree and / or Technical degree from a four-year college or university and a minimum of ten years of related experience and / or training.
Prior Supervisory Management experience essential.Experience of working in Operations, Sourcing / Cost Savings from both strategic level and driving implementation of savings, Leading teams in multiple geographies even without direct manager status, Reporting and Communicating effectively both internally and externally.
COMMUNICATION SKILLS Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues.
Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and / or public groups.
Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
FINANCIAL KNOWLEDGE Requires in-depth knowledge of financial terms and principles. Reviews complex financial / business analysis and reports prepared by subordinates.
Ability to analyze the most complex business / financial data and develop innovative solutions. Develops and implements financial policies and procedures.
Approves and oversees department budget. REASONING ABILITY Ability to solve advanced problems and deal with a variety of options in complex situations.
Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment.
Draws upon the analysis of others and makes recommendations that have a direct impact on the company. SCOPE OF RESPONSIBILITY Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results.
Responsible for setting project, department and / or division deadlines. Errors in judgment may cause long-term impact to line of business and / or overall company.
WORKING HOURS & LOCATION Willing to work on APAC hours, and be based either in Taguig or Makati