ROHQ - CTI - Infra SeniorTech Analyst - C12
Citi
City of Taguig, Philippines
1d ago

Voice Build Engineer

Person on this position is responsible for Voice Services design and integration for a large portfolio of voice products with main focus on NICE environment.

Person will be part of Global Voice Build team. The team covers project-related activities and work closely with various teams to deliver a professional project implementation service offering to a diverse client / business globally.

Key Responsibilities :

  • Manage design, implementation, overseeing build, validation and closure phases for various projects
  • Plan implementation tasks, including change management and communication
  • Manage vendor interaction and activities
  • Validate installed solution against design record
  • Coordinate testing of installed solution with customer environment
  • Monitor day 1 activities and troubleshoot new product deployment
  • Direct liaison with other development and support teams locally and globally
  • Provide technical expertise during audits
  • Work with global teams on global standards and configuration to build Best In Class standards
  • Key Skills :

  • Experience in managing enterprise-scale voice deployments on a variety of platforms
  • Familiarity with a heavily controls-focused environment highly desirable
  • Experience in customer support in a time-critical environment on implementation and driving project deployment.
  • Networking experience (CCNP level) preferred.
  • Knowledge on NICE Voice recording in a large, multi-site, global telephony environment
  • Knowledge on NICE Engage, RTA, NTR and CS products.
  • Knowledge of Voice recording and integration with 3rd party devices.
  • Experience in a financial services environment is highly desirable but not essential
  • Strong communication, organization and planning skills
  • Ability to react to a dynamic environment
  • Strong problem-solving skills and analytical approach
  • Strong team-player and collaborator
  • Fluent English written and spoken
  • Certified with NICE Engage, NIM 4.1, NTR, RTA, CS
  • Development Value :

  • Exposure to various resolver teams throughout the EMEA, ASPAC, LATAM, NA regions.
  • Opportunity to increase knowledge across voice products by participating in modular training
  • Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - PH

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