Voice Build Engineer
Person on this position is responsible for Voice Services design and integration for a large portfolio of voice products with main focus on NICE environment.
Person will be part of Global Voice Build team. The team covers project-related activities and work closely with various teams to deliver a professional project implementation service offering to a diverse client / business globally.
Key Responsibilities :
Manage design, implementation, overseeing build, validation and closure phases for various projects
Plan implementation tasks, including change management and communication
Manage vendor interaction and activities
Validate installed solution against design record
Coordinate testing of installed solution with customer environment
Monitor day 1 activities and troubleshoot new product deployment
Direct liaison with other development and support teams locally and globally
Provide technical expertise during audits
Work with global teams on global standards and configuration to build Best In Class standards
Key Skills :
Experience in managing enterprise-scale voice deployments on a variety of platforms
Familiarity with a heavily controls-focused environment highly desirable
Experience in customer support in a time-critical environment on implementation and driving project deployment.
Networking experience (CCNP level) preferred.
Knowledge on NICE Voice recording in a large, multi-site, global telephony environment
Knowledge on NICE Engage, RTA, NTR and CS products.
Knowledge of Voice recording and integration with 3rd party devices.
Experience in a financial services environment is highly desirable but not essential
Strong communication, organization and planning skills
Ability to react to a dynamic environment
Strong problem-solving skills and analytical approach
Strong team-player and collaborator
Fluent English written and spoken
Certified with NICE Engage, NIM 4.1, NTR, RTA, CS
Development Value :
Exposure to various resolver teams throughout the EMEA, ASPAC, LATAM, NA regions.
Opportunity to increase knowledge across voice products by participating in modular training
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