a) Ability to work in a telnet tool, such as PUTTY, ATTACHMATE, or, HUMMINGBIRD EXCEED.
b) Configure NAT, perform IP re-addressing activities.
c) Execute provided work orders containing instructions to configure network hardware and software.
d) General knowledge of the Microsoft Office suite of products : Word, Excel, PowerPoint, and Visio.
e) Investigate and implement physical and logical communications networks.
f) Know how to engage Cisco TAC for trouble resolution.
g) Perform level one diagnostic tests & procedures.
h) Perform router / switch network hardware / software upgrades.
i) Prepare schematics to define and illustrate network design solutions using Visio
j) Work with customer technical teams to provide solutions for customers' internetworking communications requirements.
High Level Functions :
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