Collections Specialist
ARB Call Facilities
Taguig, PH
1d ago
source : Jobs Bulletin

Responsibilities :

  • Make outbound and receive inbound calls via an Auto Dialer or manual calling.
  • Will spend up to 80% of the time manually calling out or signed on to our dialer to handle consumer phone calls.
  • Communicates through with customers by written collection correspondence (email or snail mail).
  • Evaluate customers' financial situations by recommending and evaluating action for high risk account.
  • Professionally negotiates for full payment or creates terms for repayment.
  • Counsel delinquent account customers to assist in finding funds to meet debt obligations.
  • While speaking with consumers performs a thorough, efficient, and accurate account updates in company system for each call made or received.
  • Demonstrates effective skip tracing techniques by locating customer contact information.
  • Strictly comply with departmental procedures and processes.
  • Achieve collection effectiveness and efficiency by meeting productivity benchmarks.
  • Perform other duties as assigned by management.
  • Qualifications :

  • High school degree or equivalent required.
  • At least 6 months to 1-year collections experience (preferably B2C collection).
  • At least 6 months to 1-year customer service experience
  • Good knowledge of the FDCPA and debt collection industry practices (Preferable but not required)
  • Excellent interpersonal, written, and oral communication skills.
  • Must have strong negotiation skills.
  • Ability to maintain the highest level of confidentiality.
  • Ability to work in a team fostered environment.
  • Ability to work in a multi-tasked environment.
  • Ability to prioritize and organize work.
  • Apply
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