The Program Coordinator will join a team of professionals working in a fast paced, team environment. The Program Coordinator facilitates and manages various processes (client specific) within the contingent worker lifecycle from on boarding through off boarding.
The Program Coordinator also provides first level customer support to Hiring Managers and suppliers.
Assist Hiring managers, Staffing Specialists and suppliers during all stages of the contract labor acquisition process including but not limited to : interview scheduling, onboarding, worker assignment management, time and expense management and off boarding, and invoicing
Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction
Maintain and update worker assignments to reflect appropriate changes.
Provide constant communication to clients, suppliers, contingent workers and other partners via face to face meetings, email and phone
Conduct research and analysis to resolve client’s or supplier inquiries as needed
Provide program status reports to leadership as required
Monitor performance against contract SLA’s (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking)
Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time.
Qualifications, Skills, Education, and Experiences
Excellent analytical and problem solving skills
Excellent documentation and follow up skills
Strong determination to impact performance
Time Management, self-motivated and perseverance
Excellent customer service skills
Excellent verbal and written communication skills
0-2 or more years of staffing and / or MSP experience
MS Office / Tools- advanced skills
Desirable - Able to understand Finance topics such as credit notes, invoices, tax, etc,
Able to deal with new issues
Able to think out of the box
Quick thinker, analytical mindset
Comfortable working with Excel files : creating new files, working with formulas
Sense of urgency versus priority
Process-driven and results-oriented
Must be willing to work on nightshift (currently on a temp WFH setup)
As a workplace, we focus on relationships with each other, our clients and our candidates - in fact serving others is one of our core values.
We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better.
Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.