ROHQ - GIDA - Senior Analyst
Citigroup Inc
1d ago

GIDA Senior Analyst :

  • The Global ID Administration (GIDA) is a global organization within Citi Shared Services (CSS) with 900+ employees located across the globe.
  • GIDA manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications.

    GIDA works in partnership with Global Information Security to build appropriate security architecture in new apps and supports large business-

    driven technology projects related to information security issues

    Job Overview :

  • Responsible for fulfilling security maintenance related requests in all banking applications and other systems, which have security module.
  • Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi

    Key Responsibilities :

  • Excellent understanding of end to end Citi products, processes, policies, regulations, and governance. Initiates process changes and improvements
  • Handle simple thru complex, multi-tiered escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service.
  • Lead and resolve severity escalations and identify root cause and creating corrective action plans

  • Represent GIDA Service Delivery on compliance calls, meeting with Audit. Collect and analyze evidence (deliverables) with internal / external compliance and auditing agencies / officials and add intelligence into the information collected
  • Process entitlement, compliance review requests and / or incident / change management handling for Citi’s global customer base within established support thresholds, including bulk requests and housekeeping tasks
  • Creates, maintains and performs annual review of Process Control Manual documents associated with specific systems assigned
  • Perform any kind of ID or Functional ID related processes. Group, profile and role management, Functional and Temporary ID management
  • Perform Certificate management
  • Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level
  • Perform system setup, packaging and installation. Identifies need for new tasks and creates them on demand
  • Conduct Citi Marketplace product maintenance. Conduct Citi Information Security Administration Repository Inventory maintenance;
  • takes responsibility to keep the team inventory databases up-to-date

  • Checks and reviews implementation of already established security procedures within the framework of specific system assignments, focusing on the full scope of GIDA Service Catalog requirements for simple thru complex, multi-
  • tiered applications. Responsible for the service / compliance quality and accuracy

  • Demonstrate complex application or system knowledge
  • Use the most complex tools within Microsoft applications and link them creating workflows between different formats
  • Demonstrates excellent understanding of end to end Citi products, processes, policies, regulations, and governance. Initiates process changes and improvements based on Lean methodology
  • Has a good understanding of end-to-end Project Management; Able to lead complex projects
  • Utilize key information security administration tools
  • Maintain excellent availability to achieve strong results
  • Interprets and guide others in the principle of Information Security concepts and policies, develops and implements into day-to-day work
  • Ability to explain principles behind IS / GIDA policies and guidelines
  • Identifies, registers and resolves potential compliance issues. Responsible for closure and keeping the inventory up-to-
  • date. Drive and encourage IS culture

  • Effectively utilizes Talent Management process (i.e. trainings, goal setup etc.) and system. Knows how to develop and implement an effective IDP (Individual Development Plan)
  • Effectively delegates tasks and projects to others. Encourages others to stretch capabilities
  • Applies best practices in coaching. Works with others to identify development needs and resources
  • Understands and applies complex decision making processes. Seeks out input from all involved stakeholders. Comprehends all risks in decision making.
  • Involved in higher level decisions

  • Communicates the need for change to remain competitive. Involves others in the change process. Understands complex change theory and how to overcome resistance to change.
  • Assist change from start to finish

  • Understand Citi, organization and department vision, strategy and goals. Relates own work to department, organization and Citi vision, strategy and goals.
  • Understands and creates SMART goals for projects and initiatives. Self-accountable for goal achievement

  • Utilizes effective interpersonal techniques. Strong communicator. Effectively uses influence to build support for key initiatives
  • Good command of English language (both verbal and written)
  • Strong interpersonal skills
  • Analytical and detail oriented
  • Qualifications

  • Minimum 4+ years’ experience either in an Information Security Administration environment or related field with customer service and people management experience
  • Good command of English language (both verbal and written)
  • Strong communications, presentations and negotiations skills
  • Must be able to set priorities
  • Privileged Account Management (CTI Secure / TPAM / CyberArk), CISSP / ITIL / PMP / Citi Lean certificate is an advantage
  • Travel

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