Health Care, Workforce Analyst (Manila)
One Contact Center
ORTIGAS, PASIG CITY, Metro Manila, Philippines
9h ago

ONE Contact Center Inc . is a U.S. based full service business process outsourcing (BPO) company with operations in Manila, Philippines.

We’ve been in business since the year 2000 and specialize in customer service and support services for our clients. It is our goal to surpass our client’s expectations by attracting, developing and motivating a diverse workforce whose goal is to provide efficient & outstanding service, problem resolution, and cost-

effective support services.

Responsibilities :

  • Manage interval, daily, weekly staffing plans
  • Develop and adjust employee schedules / rotations to meet work volume
  • Provide support for intraday Management and Forecasting / Capacity Planning Functions
  • Stringent Queue monitoring and updating the management on any deviations
  • Attendance management (Tracking login / logout)
  • Raise alert to Ops team on missing the service levels
  • Analyse and predict the service level attainment for the day / week / month
  • Requirements :

  • Bachelor's degree graduate
  • At least 1 year Workforce Management Experience
  • Highly knowledgeable in Capacity Planning, Forecasting and Scheduling
  • Advance knowledge in MS Excel, reports and template creations
  • Must be flexible when it comes to schedule
  • Willing to work permanently in ORTIGAS, PASIG CITY
  • Willing to start ASAP
  • For further inquiries you may also send us a message at these numbers :

    09173462158 (Globe)

    09089435258 / 09296293759 (Smart)

    Or visit us from Mondays to Fridays, 8 : 00 am to 4 : 00 pm at :

    33rd floor, Antel Global Building, Dona Julia Vargas Avenue Ortigas, Pasig City (the building is next to One Corporate Center which is situated in the corner of Julia Vargas avenue and Meralco Avenue in Pasig City)

    Please bring 1 resume and valid ID for the building pass)

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