Job Description Candidate must possess at least Bachelor's / College Degree in Engineering (Electrical / Electronic), Engineering (Others) or equivalent.
At least 3?Year(s) of working experience in the related field is required for this position. Preferably Supervisor / 5 Yrs & Up Experienced Employee specialized in Engineering - Electrical or equivalent DAILY TASKS Liaises with Client?
s Service Supervisor and or AESC designated officer, to identify and determine project or Job Request (JR) requirements, scope of work and objective.
Ensures Client?s requirements are met as assigned project or Job Request advances. Allocates, assigns, and schedules Support Providers to perform and complete assigned JRs and / or projects within agreed timeline and standards.
Coordinates required resources, materials, spare parts, tools and equipment to effectively and efficiently carry-out assigned projects and / or Job Requests.
Secures and issues transportation allowances to Field Support Providers. Ensures readiness of spare parts and materials needed for the repairs.
Disseminates to Support Providers necessary details and information. Provide forms and documents being required by the Client.
Makes certain proper and complete tooling of Support Providers. Clarifies instructions or technical inquiries by Support Providers, as needed.
Tracks and monitors progress of project or job requests fulfillment until completion and resolves issues, as they arise.
Consults Client?s Service Supervisor, Technical Support, or Service Head on concerns with significant impact or deviation on JOs or project scope and / or specifications.
Checks and ensures completeness of required service details and / or information as indicated on form and report templates.
and submits them to Client?s Service Supervisors, within 24-hours from performance, whether completed or not, and according to agreed service level.
Trains Support Providers and ensure that they are technically equipped with skills needed for an Excellent Service Quality.