Job Summary: The Project Manager will primarily be responsiblefor managing the delivery of the NetSuite implementation. Utilizing NetSuite’s SuiteSuccess Methodology, the resource will drive the delivery of NetSuite’sProfessional Services engagements according to the agreed upon scope, time andbudget – all while ensuring the highest degree of customer satisfaction.
The Project Manageris a key player in managing, tracking and communicating the progress ofprojects, and in ensuring the quality delivery of implementation services. Frominitiation through to completion, the Project Manager will be responsible forplanning customer-specific engagements, managing development and completion ofany adhoc business requirements including the signoff process, managing theexecution of deliverables while controlling scope, executing the changemanagement process when needed, and ensuring timely resolution of discrepanciesand project roadblocks. The Project Manager will manage multiple concurrentprojects and will work with various resources within a matrix environment.
Project Portfolio Management Manage multiple, concurrent projects ensuring quality, on-time and on-budget implementations Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project Utilize a mix of global resources within a matrix environment Utilize NetSuite’s One Methodology to drive implementations to successful completion, ensuring highest degree of customer satisfaction Manage expectations with the customer in regard to: Project Scope NetSuite PS Delivery Model Stakeholder Roles and Responsibilities Timelines Escalation and Change Management Communication and Risk Management Plans. Facilitate resolution of issues and roadblocks Responsible for final presentation and signoff of key milestones and deliverables, such as Project Kickoffs, Project Plans, Change Orders, and Status Reports Perform post go-live summary analysis on completed projects, and share with relevant departments internally
Problem Solving Demonstrated experience in translating customer business requirements into workable business solutions either as software solutions or as re-engineering initiatives Quickly assesses customer needs, develops innovative plans to solve complex business workflow, and implements these plans in the NetSuite environment Understands theories, concepts, principles, and techniques to handle most situations without guidance Documents, troubleshoots and escalates Support issues outside defined parameters Possesses a passion for helping customers find creative ways to more effectively run their businesses
Autonomy Engage in the Sales process (regarding Change Requests) with minimal guidance from Management Utilizes project resources to complete on-time and on-budget projects, securing customer references in the process Key player in managing, tracking and communicating the progress of projects, and in ensuring the quality delivery of implementation services.
Decision Making Planning customer-specific engagements, managing development and completion of the business requirements development, review and signoff process, managing the execution of deliverables while controlling scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks, makes ultimate decisions that affect the customers’ business Ability to influence customers to modify current business processes to match industry leading practices Ability to manage scope and expectations with the customer
Interpersonal Skills Strong written and verbal communication skills Strong presentation skills Ability to establish credibility and rapport with internal and external stakeholders Ability to work within project teams, and collaborate cross-departmentally Ability to communicate effectively with functional and technical resources Excellent client management skills and the ability to work with customers to develop and manage a project plan
Soft Skills Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce Understanding of different industries and how NetSuite applies to the customer’s business practices
Skills Mastery of Microsoft Office products Experience with the following applications is a plus: QuickBooks, Great Plains, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite (Preferred)
Education & Certifications Bachelor’s degree, preferably in Accounting or Management Information Systems PMP Certification or equivalent (i.e. Prince, etc.) advantage but not requirement
Professional Experience 5 - 7 years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider. 2 – 5 years’ experience in Project Management, including developing work-breakdown structures and project plans, most notably in Microsoft Project. Solid experience in Change Management and Business Process Mapping in support of a major IS/IT initiative
The successfulcandidate must have a passion for helping small and mid-sized businesses findcreative ways to utilize NetSuite to more effectively run their businesses.Work will be done remotely from the Oracle Netsuite Philippines office forNorth American clients.
A fully competent project management professionalwho has a broad understanding of solutions and industry best practices, thisfirst-level project management position provides consistent creative and high qualitysolution leadership ensuring project quality and timely delivery within budgetto the customer’s satisfaction.
Employs independent judgment in guidingmoderately complex activities involved in the successful implementation of anintegrated business solution, ensuring project quality and timely deliverywithin budget to the customer’s satisfaction. Analyzes business needs to helpensure Oracle’s solution meets the customer’s objectives by combining industrybest practices and product knowledge. Effectively applies Oracle’smethodologies, policies, and procedures while adhering to contractualobligations, thereby minimizing Oracle’s risk and exposure. As a project lead,assists project team with aspects of their roles. Effectively influencesdecisions at the management level of customer organizations. Ensuresdeliverables are acceptable and works closely with the customer to understandand manage project expectations.
Supports business development efforts by pursuing newopportunities and extensions
Collaborates with the consulting sales team by providingdomain credibility
Manages the scope ofsmall projects and sub-projects
6-8 years of experience relevant to thisposition including 0-5 years of project management experience. Demonstratedability to follow solid project management principles
Comfortable working in a matrix management environment
OPEN TO WORK IN NIGHT SHIFT AS PER PHILIPPINES TIME
Strong communication skills to deal with internal stakeholders,customers, and vendors
Product, technology or industry expertise relevant to theportfolio focus
Bachelor’s degree in a relevant field or equivalentexperience