Payroll Support Advisor
14h ago

The Role

HR Services Americas Region provides Remuneration, Benefits and Services for businesses in the Americas region and their employees.

Approximately 4.5 Billion dollars of spend run through the Payroll services area on an annual basis and the resulting salary, burden, pension, share based compensation and payroll expense and liabilities are recorded for all businesses.

Likewise, Benefits activities performed by Fidelity as Shell’s outsourced benefits administrator are transmitted via interfaces to enable Shell to properly account for this business activity.

HR Services Americas Region offers a position for an experienced Payroll and HR Operations professional to utilize process control and leadership skills, while developing competencies essential to a multi-disciplined professional going forward.

In addition, they should possess general knowledge of payroll processes, federal and state taxation laws, benefits and downstream financial implications are essential.

This position will also provide an opportunity to network with counterparts across all lines of businesses in conjunction with the global HR Operations organization, to ensure robust E2E process design and controls.

This position will be accountable for the following :

Management of cases according to established ways of working, including :

  • Using the Salesforce tool to log queries and updates, create tickets, and ensure closure of tickets
  • WIPS management, keeping customers updated on the status of open cases
  • Responsible and accountable for of E2E process
  • Handing-off cases to other teams in HR Operations as required
  • Maintaining relationships with third party service providers
  • Meeting establishes KPI’s and SLA’s
  • Effective partner relations with both the internal US business partners as well as external parties. Escalating complex queries to senior advisors, APS Payroll Specialist, and T3 teams as needed.
  • Liaising with HR Advice in Services, HR Advice in Country, HR Consultant, Employees, and Line managers, as required in order to resolve cases.
  • Ensure all Financial controls and Data Privacy Rules are accurately executed to fully address the business risk in an environment with high dollar materiality and safe guard from Data breaches.
  • Contribute to overall strategy and direction of HR Operations.
  • Effective problem resolution, change management and communications.
  • Managing multiple priorities and competing demands.
  • Actively participating in and promoting a culture of innovation and Enterprise First behaviors with a continuous improvement mindset.
  • Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
  • Working and communicating in a global, virtual organization with key stakeholders.
  • Conduct audits and review relevant audit reports, and raise concerns as needed.
  • This is a full-time position with set work hour requirements and required overtime during certain peak periods
  • The position will be responsible for executing business assurance processes and ensuring sustainable SOX / FCM compliance and controls relevant to global and local processes.

    Execution of Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees and Line Managers.

    This position will work closely with areas of US, CA and Latin America Payroll Operations in a supportive team environment to meet the various deadlines for processing and reporting of payroll and tax results, partnering with HR Operations, and special projects as required.

    Candidates should also possess the following :

  • English (Good Command, both written & oral)
  • Previous experience in Shared Service / Business Operations, HR Payroll Service environment
  • Strong analytical skills
  • Sound business and commercial acumen
  • Strong communication skills
  • Commitment to continuous improvement
  • Strong written and verbal communication skills
  • Excel, Access, Word, Outlook Internet and strong SAP knowledge
  • Strong organization skills
  • Strong multitask skills
  • Specific challenges of operating in this environment include :

    Performing effectively to deliver with a constant and demanding workload

    Customer focus in a culturally diverse environment and adhering to BSE principles.

    Constant & demanding workload

    Building a level of HR knowledge (e.g. policy and procedures etc) as required for successful execution of the role

    Strong SAP knowledge will need to be built quickly.

    Need to be familiar with and have awareness of geographical HR policies, needed to support their population (ie Global Local knowledge).

    High level of ownership, resilience, empowerment and discretion to manage and resolve issues raised by employees, line managers, local HR in a quick and effective way.

    Start Something Remarkable

    Shell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement.

    We enable Shell to operate in a global-competitive and ever-changing business environment.

    A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.

    We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds.

    If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.

    Please note : We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

    Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch / Shell Group companies around the world.

    The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell.

    Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

    Shell is an Equal Opportunity Employer.

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