Job Description DITO Telecommunity Corporation?is continuously hiring for passionate and talented people. Apply now if you have what it takes to be part of our growing and dynamic team! Overview The Customer Experience Culture & Services Manager will lead and oversee day-to-day management of loyalty program activities including forecasting, budget and tracking, shipment and consumption analysis, marketing plan and ensure quality and consistency of contents while continuously innovating to improve user experience, navigation, and interface.
Functions Manage the Customer Communication and Loyalty Team, Knowledge Management Team, Customer Experience Culture and Training Team.
Execute communications plans with a detailed understanding of project?s objectives, value, and priorities Develop and recommend overall strategic direction of the company?
s customer lifecycle management, loyalty and winback program. Lead and oversee day-to-day management of various activities including forecasting, budget and tracking, shipment and consumption analysis, marketing plan.
Participate in release planning, product launches, and organizational readiness meetings and activities Conducts training and development needs assessment, and gap analysis.
Trains and coaches managers, team leads and others involved in employee development efforts. Measure communication program success to ensure goals are being met Recommend new approach in terms of learning and knowledge management for company-wide engagements.
Conducts follow-up studies of all completed training to evaluate and measure results. Guide team?s approach to writing communications through appropriate voice and persona Employment Standards Digital Marketing Stakeholder Management Excellent communication skills Decision Maker Product / Project Management Training Facilitation / Training Needs Analysis Instructional Design Time Management skills Strategic Planning & Forecasting Organization skills Wireframing Critical Thinker Can work under pressure and with extended hours when required Operational Excellence Project Initiator Telco exposure is a plus Job Skills & Qualifications Required : Bachelor?
s degree in communications, marketing, journalism, public relations or relevant field. Demonstrated success in developing and executing compelling communications programs, retention and loyalty marketing.
Excellent written and oral communication skills Background on instructional design, training needs analysis, training facilitation and Kirkpatrick model is a plus.
Knowledge Management exposure and experience is a plus Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point