Client Relations Manager - PH
Glowtouch technologies
Metro Manila, Philippines
2d ago

Position : Client Relations Manager - PH Location : Metro Manila, Philippines

Job Id : 389 # of Openings : 1 GlowTouch is growing and we are looking for an experienced Client Relations Manager to join our motivated and ambitious team in Pasig City. What Will You Do?

As the Client Relations Manager, you will represent GlowTouch in building trustworthy, long-term partnerships with our Clients.

This role will oversee all account activity and ensures client satisfaction and account growth. The Client Services Manager is a client-facing role that will require conversations on strategy, operations, and tactical approaches to solving problems.

Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company.

We are seeking individuals who are strong, articulate communicators that know the importance of a partnership. The position will be based on the 28th floor of Cyberscape Gamma Building in Pasig City call center or can work remotely.

In this position the Client Relations Manager will :

  • Directly oversee the relationship of the GlowTouch key accounts, bringing strategic insights for the client and ensuring that our team is delivering against objectives, SLAs, and KPIs.
  • Increase account growth through strategic, value-add discussions
  • Continually improve client retention and overall client satisfaction; keep close watch over and maintain communication to proactively ensure we’re listening to and taking care of our clients
  • Facilitate client engagement and drive best in class results and client satisfaction by obtaining ongoing client (internal and external) feedback to assess performance against objectives
  • Build Monthly, Quarterly, and Yearly Operational Business Review presentations.
  • Prepare and ensure accurate billing and invoicing
  • Assist our Business Development team on major new business pitches as needed
  • Promote team-wide knowledge share and learning from account experience
  • Who You Are : To be considered, candidates are expected to have the following :

  • 1+ years account / client management experience
  • Full understanding of, and experience in, BPO or Contact Center space
  • Excellent English communication skills required (both verbal and written)
  • Strong interpersonal and communication skills, especially in presenting to client audiences
  • Proven track record of successfully growing accounts
  • Ability to anticipate our client’s needs and fulfill their requests, weighing financial and productivity variables
  • Ability to present ideas and create proposals to all levels of an organization
  • Flexible in your schedule as GlowTouch clients have a global presence
  • A positive attitude and patient personality is a must
  • Who We Are : GlowTouch is a Louisville-based company that provides personalized contact centers, business processing, and technology outsourcing solutions.

    In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.

    Putting People First is not just a motto; it’s who we are and what we do. We value our employees, customers, and communities.

    We don’t hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond doing what is expected.

    A lot of companies talk of having a family atmosphere; we put those words into action. Education : Bachelor's degree in Finance or Accounting preferred.

    Location : This position is located in our contact center on the 28th floor of Cyberscape Gamma Building in Pasig City call center.

    Job Type : Full Time Hours of Operation : Between 8 am and 8 pm EST (8-hour shift) Benefits : GlowTouch offers a comprehensive benefits package with HMO and Life insurance on Day 1.

    GlowTouch is a certified woman-owned business and an EOE employer that welcomes diversity.

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