Sr. Specialist, Customer Care
Western Union
Quezon City, Quezon City, Philippines
2d ago

Motivated by our values :

purpose driven, globally minded, and trustworthy & respectful

We’rea FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

You’ll be responsible for handling requests that facilitate the money transfer process particularly for WUPSIL. Support Specialists are required to meet a high level of service excellence in responding to the customer’s request.

These requests are primarily received into the centre via phone calls or offline cases. The Support Specialist will resolve additional requests from internal departments on an as needs basis once approved by their managing team leader or the Operations Manager.

For this role, having Customer Service skills, Financial services and Compliance experience is a plus. You will also work with a team and independently in various shifts in accordance to business needs.

You have excellent interpersonal skills and you are familiar with Microsoft Office programs. You’ll need to be able to use your multitasking skills to produce quality work in a fast-paced environment.

Join us, and let’s move money for better

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