As a Flight Reservation Chat Support Agent you will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.
Assisting and advising customers who may be choosing from a variety of travel options.
Making reservations for customers based on their various requirements and budgetary allowances.
Checking the availability of accommodation or transportation on the customers’ desired travel dates.
Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.
Sorting out any issues that may arise with bookings or reservations.
Selling and promoting reservation services.
Answering any questions customers might have about the reservation process.
At least High School Graduate (old curriculum) / SHS Graduate (K-12)
BPO experience is an advantage but not required
With Excellent English Communication (Oral and Written, Excellent spelling and grammar)
Has strong verbal and written communication and comprehension skills
Must be amenable to work onsite in Eastwood