Customer Support Officer
QBE Insurance Group
4d ago

Customer Support Officer

  • Cebu, Philippines
  • Provide customer service via email or phone calls & answer customer / agency’s question regarding product, process, policy
  • Role Qualifications :

    Ensure that all processes conducted are documented in a standard format and that this is maintained in an accessible fashionEnsure training and knowledge is up to date.

    This includes but is not limited to mainframe applications and call routing documentationProvide personalized and quality service to meet the expectations of internal and external customersUnderstand customer needs and goals and actively look for ways to meet themFollow agreed upon scripting to ensure customer intention is understoodAbility to answer multiple lines, and accurately direct callers to minimize wait time.

    Route calls to appropriate end location as per procedures in a timely fashion.

    Role Requirements :

    Problem Solving skillsExcellent customer service focusStrong spoken and written EnglishKeen to detailsAdaptable to change in a high changing environmentAt least 1-2 years in a similar roleAmenable to work on shifting schedule, weekends and PH holidaysAmenable to work in Cebu Business Park, Ayala, Cebu City

    We encourage interested applicants to visit our recruitment hub to apply.


    12th Floor, Skyrise Alpha, Samar Loop, Cebu Business Park, Cebu City

    9 : 00am to 4 : 00 pm, Monday to Friday, except PH holiday

    Number of Openings : How to Apply :

    How to Apply :

    To submit your application, click "Apply" and follow the step by step process.

    Equal Employment Opportunity :

    QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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