Customer Service Representative - Voice
Empireone Global Solutions
Batangas, Philippines
5h ago
source : FIndojobs
  • To be able to manage incoming calls and customer service inquiries. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
  • follow up to ensure resolution Handle records of customer interactions, process customer accounts and file documents in a confidential mannerTo be able to follow proper schedule adherence Observed proper attendance in the call queue based on schedule To report to the center per schedule indicated in a timely and accurate manner To provide proper notification proceeding in terms of failure to follow the schedule To be able to inform the immediate superior of any attendance issues and inquiriesAdheres to policies and procedures set forth by the company Log-ins and out depending on the schedule provided to them Understand the Company code of conduct and its provisions thereinTraining for basic knowledge on the account Attends training conducted to know the responsibilities of the assigned account Know the tools and necessary equipment to use to handle the customers issues and concerns Know the proper department to contact for escalations and resolution management.

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