Company :

The client delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation.

Job Description :

• Manage the AvantStay Guest Experience (assisting with home entry, WiFi, Pool / Spa functions, etc).

• Provide Reservation Assistance (processing payment, quoting pricing, working with finance on discounts).

• Monitor our noise and occupancy tracking tools to ensure compliance and positive neighbor relations

• Advise guests of their noise level if need be, field calls or complaints from neighbors regarding noise, be a firm authority if need be

• Escalate difficult matters within the Customer • Experience department (gathering all appropriate information / documentation first)

Skill Set :

• Must possess outstanding Sales skills, Guest service skills, professional presentation and sophisticated communication skills

• Strong interpersonal and problem solving abilities

• Highly responsible, reliable and collaborative

• High proficiency in English language (Verbal and written)

• Demonstrate a high-level understanding of the short-term rental and hospitality industries. Keep up with industry trends and local regulatory environments

• Strong Customer Service background

• Willing to work part time 4 hours a day - US PST

• Amenable to start immediately

Must Haves :

Please only apply for this role if you have the following home office requirements :

• Stable internet connection of at least 1 MB / s and a backup plan

• Quiet room to work with no distractions or background noises whatsoever

• Up to date computer system with a minimum of Windows 7 or Mac OS X

• Perfectly working headset and webcam

Personal characteristics we require :

• Must be highly punctual

• Must be able to communicate problems and solutions effectively

• Must always have a great attitude and willing to learn