Day Shift Customer Service Representative (Telesales)
eTeam Hong Kong
Taguig City, Metropolitan Manila, PH
3d ago

Job Summary

We are looking for a personable, experienced telesales professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients.

You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.

Duties and Responsibilities :

Consistently make a good first impression when calling leads

Engage potential customers in dialogue that opens opportunities

Commit to departmental and individual quotas / goals

Meet company expectations for excellent customer service

Update contacts database when necessary

Provide information regarding product / service in an engaging manner

Answer all customer questions honestly and accurately

Take relevant notes on all calls for future use and enter into database

Process orders quickly and accurately

Maintain a friendly, professional tone at all times

Function as part of the team with sincere enthusiasm

Minimum Qualifications :

Has at least 7 months of BPO experience in Sales

Completed at least 2nd year in College w / o back subjects

Amenable to work on dayshift and shifting schedule

Willing to work in BGC Taguig

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