Collections Representative
Wells Fargo
Manila, Philippines
1d ago

Market Job Description

  • Responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances.
  • Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-dialer or direct dial system to determine reason for delinquency
  • Provides exceptional service while being empathetic when evaluating customers situation to provide relevant solutions.
  • Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Refers more complex issues to a higher level Account Resolution Specialists.
  • Market Skills and Certifications

  • Candidates must have at least 1 year of customer service experience in the BPO / Contact Center enviroment.
  • Preferably with Collections, Outbound or Sales background.
  • Candidate must at least completed 2 years in College.
  • Must be willing to work on a night shift or shifting schedule.
  • Benefits Overview

  • Competitive Compensation (Global In House Company / Global Capability Center)
  • 15% night differential pay for those who are eligible
  • Retirement Plan
  • Medical coverage plus free dependent on first day of employment
  • Life Insurance
  • Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
  • Merit-based compensation or Pay-for-performance
  • Tuition Fee Reimbursement Program
  • Wellness Programs
  • In-house fitness center with personal trainer
  • Sleeping quarters
  • Shuttle service to and from key point areas
  • Free parking space and provision for bike racks
  • State-of-the-art-building facilities - Basketball and Tennis couts, Olympic sized track, ampitheater, karaoke rooms, onsite food options like Seattle's Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more
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