Director, Payroll Vendor Management
Johnson & Johnson
Manila, Philippines
2d ago

Job Description

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science bringing innovative ideas, products, and services to advance the health and well-being of people.

Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

With more than $82 billion in 2019 sales, Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets.

There are more than 265 Johnson & Johnson operating companies employing approximately 132,200 people and with products touching the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen.

Thriving on a diverse company culture, celebrating the uniqueness of our employees, and committed to inclusion. Proud to be an equal opportunity employer.

Position Summary

Located in J&J’s Global hub in Manila, the Vendor Relationship and Ops Support Leader role is critical to supporting the payroll operations globally.

This role will provide leadership in the areas of Vendor management, will maintain the operational level relationship with vendor key contacts, will monitor and safeguard the quality of contracted services with the vendors, build and lead the vendor operational risk assessment & mitigation strategy.

Leading teams and individuals that provide back end operational support to Payroll Service Delivery, in the areas of Continuous improvement, Projects, Acquisition and Divestitures, Audit support, Change, Communication and Knowledge Management.

The role requires great interaction with Leadership Teams, getting feedback and providing them an executive summary, plans and proposals.

The job will support stakeholders in all time zones globally, you may be required to be flexible with your work schedule.

The Vendor Relationship and Ops Support Leader reports to Global Payroll Senior Director, Payroll Services, and will have direct reports.

As part of the role will interact with both internal stakeholders like Leadership Team, Payroll Service Delivery, Global Process Owner (GPO) and Global Process Leader (GPL) roles, J&J compliance, broader HR and Finance functions, external entities and vendors like ADP and Deloitte.


  • Attract, develop and retain a highly competent, high-performing, motivated and diverse Credo-based team, driving diversity, equity and inclusion
  • Provide strategic direction to team, build expertise and a can-do’ attitude within the process areas, empower and hold the team accountable to lead the end to end processes, driving standardization and continuous improvement
  • Delivery

  • Provide leadership, set goals and monitor daily progress in the execution of areas under your responsibility Vendor Management, System support, Continuous Improvement and Projects support, Process based Change and Communications, Knowledge Management.
  • Measures Service Provider service quality against the Service Level Agreements regarding system availability, online response time, payment accuracy, timeliness, post-payroll output timeliness, and collaborate with Procurement regarding penalties and at-risk fees
  • Closely collaborate with J&J Procurement and Finance regarding Contracts, amendments, Projects, and Work Orders
  • Serve as escalation point for vendor service quality issues, and work with Procurement personnel for remediation
  • Process Risk Self-Assessment : Ensuring that Global Payroll and Time & Attendance vendors have an effective framework for process risk assessment and management.
  • Facilitate the semi-annual / annual Risk Assessment of end-to-end process and Managing Risk Assessment framework findings / remediation

  • Managing SOC1 review process and related activities, owning the mitigation plan, coordination with diverse internal & external groups.
  • Issue Management : Supporting execution of Operational Risks and Corrective Action Program with the vendors, including timely & effective resolution of risks and issues supported by effective preventive framework to identify & eliminate their root causes.
  • Supervise the planning and execution of global and country specific operational communication
  • Direct teams and be responsible for the relevancy and usefulness of knowledge repository, ensuring it is meeting the self-service standards, and effectiveness requirements of the service delivery community
  • Responsible for leading the development of agent and employee facing training content in conjunction with GS training team, publishing in J&J eLearning platforms, and ensuring the adoption
  • Manage committed deliverables, capacity, priorities and timelines of the team supporting testing, verification and other assigned tasks in Continuous Improvement and other large scale Projects, including acquisitions and divestitures
  • Collaborate with GPO and GPL organization on the best practice use of the systems and processes, and bridge into effective operation execution
  • Partnering with Compliance, Privacy, General Counsel's office and other key Subject Matter Experts with control & compliance requirements to ensure vendor operation standards and deliverables are achieved.
  • Leadership

  • Actively participate with the GS Payroll Leadership Team to provide overall leadership and direction to the future of GS Payroll in support of the broader Global Services Vision and new ways of working.
  • Maintain and foster external relationships and benchmarking to ensure responsiveness to changing environment
  • Participation in regional, global and cross functional initiatives and projects
  • Perform other duties as assigned
  • Qualifications

  • A Bachelor’s degree or Equivalent is required
  • A minimum of 10 years of prior experience in Vendor Management or Vendor relationship with at least 3 years in a supervisory role is required;
  • Additional prior experience in Service Delivery Support functions is preferred

  • Ability to work with a multitude of people across global footprint is required
  • Mature experience in Operational Excellence, Compliance, Internal Audit, Operational Risk or a related discipline,
  • Intellectual curiosity to manage risk processes as needed for Global payroll and Time & Attendance Operational Excellence, including business process improvement and control design and testing.
  • Knowledge and experience of the Regulatory environment will be a strong advantage.
  • Strong English language verbal and written communication skills is required. In addition, Verbal and written proficiency in a non-English common global language is a plus
  • Ability to rotate between North America, LATAM, EMEA and ASPAC time zones is required
  • Prior experience leading a team and demonstrable ability to motivate and manage a team is required
  • Strong strategic, transformational thinking and decision making is required
  • A high degree of confidentiality, data protection assurance, conformity with J&J policies, procedures, external regulations, and agencies is required
  • Candidate should have a proven track record, and an ability to create positive relationship with diverse functions is required
  • Candidate should have experience influencing without authority, and must be comfortable navigating the ambiguities
  • Motivation to achieve stretch goals, challenge to status quo, and desire to look for automation and continuous improvement is preferred
  • Prior Experience with payroll processes, procedures, controls, regulations, SOC1 and compliance is preferred
  • Knowledge and / or Experience with ADP Products - Celergo, ADP GlobalView, eTime, or SAP HR / Payroll module, Workday, and Salesforce Service Cloud is preferred
  • Prior experience in a multi-national company, and / or experience in a Service Center Environment preferred
  • Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form