Quality Assurance Auditor
Virtela Technology Services Incorporated
Makati City, Philippines
5d ago

Description

  • At least 3 years of experience in a telco-related industry covering operations and delivery terms, processes, and activities
  • Strong communication and active listening skills
  • Self-motivated to learn and develop new skillsets
  • Passionate about process improvement
  • Detail-oriented and comfortable in taking down notes and documenting new processes
  • Strong analytical skills and hand-on experience in using business analytics tools
  • Extensive experience in Microsoft Applications such as Excel and PowerPoint. Working experience in MS Access and VBA an advantage.
  • Regularly participates in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes
  • General business support for the various teams using the business intelligence toolset. This includes but is not limited to :
  • o GOC operational reporting including daily and weekly variance analysis

    o GOC operational system support including identification and remediation of systemic issues to ensure data integrity. This includes working with the upstream systems and their associated feeds to ensure information integrity therein.

    o Support for the overall process including identification and remediation of errors

    o Creation and support of various user tools used to enable business process excellence

    o User training and support for the Business Intelligence toolset

    KPI Reporting

    Gather data from various sources, cleanse, transform and organize data with precision.

    Should be able to quickly gain expertise in domain of the application for which data is to be analyzed.

    Present data in meaningful ways to deliver the message using graphs / pivot tables / PowerPoint presentations.

    Identify, analyze, and interpret trends or patterns in complex data sets.

    Develop reporting templates, maintain them and publish error free reports as per defined schedules.

    Interpret large amounts of data & provide clear insights based on historic and forecasted data

  • Any additional task given to the incumbent from time to time based on business needs
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