Hotel Manager (Makati)
ZEN Rooms
Makati, Metro Manila, Philippines
4d ago
source : Kalibrr, Inc.

Job Description

  • Report primarily to Head of Hotel Operations and secondary to Account Manager
  • Onboarding of all new hotels nationwide (audit, photo shoot, extranet training, branding)
  • Work in improving customer satisfaction in all partner hotels nationwide
  • Facilitate improvement of partner hotels’ facilities and training of their staff
  • Installation of ZEN Rooms branding materials in all partner hotels
  • Assist in photo shoots / photo editing for the company (edited)
  • Supervision of duties, performance of all hotel staff
  • Coordinate between ZEN Rooms and hotel ownership
  • Monitor and consolidate all sources of income
  • Ensure that the quality standards of ZEN Rooms are applied and maintained
  • Monitor guest satisfaction and react quickly in case of bad feedback
  • Compile duty schedules of all hotel staff
  • Decide on requests for vacation leave, sick leave etc.
  • Decide on requests for replenishment of hotel supplies
  • Ensure that all departments are efficient and functional
  • Guide the recruitment process for new staff when needed
  • Monitor the correct use of hotel equipment, supplies, resources
  • Ensure that the property rules and regulations are enforced correctly
  • Receive and review expense reports, requests for petty cash replenishment etc.
  • Plan schedules and budget for property improvement works
  • Responsible for special maintenance fund and allocate when needed
  • Receive cash from sales from the front desk and store it safely in the vault
  • Hold one set of room keys (spare copy) to be only used in case of emergency
  • Minimum Qualifications

  • Graduate of BS HRM or any business related courses
  • Must have at least 10 year(s) experience as Hotel Manager
  • Proven track record of delivering high levels of performance, sustained customer satisfaction and consistently achieving business goals
  • Excellent knowledge of Microsoft Office and ability to maximize use of new technologies for you and your team.
  • Able to demonstrate company Behavioral competencies and Leadership and Management standards.
  • Willing to work in Makati
  • Apply
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