Syncade MES Technical Support Engineer
Pasig, National Capital Region, Philippines
1d ago

We are looking for passionate individuals with keen interest in learning new technologies and driven to apply their knowledge to solve the toughest problems and deliver optimum results.

The chosen candidates will have an opportunity to work with an experienced team of engineers to deliver expert technical support and services to our installed-base worldwide.

Responsibilities :

  • Responsible for providing technical support, consultation and on-site / remote diagnostics on Emerson Automation Solutions Manufacturing Execution Systems (MES) in Asia Pacific, Europe, Middle East, Africa, North America and Latin America end-user customers and engineering organizations.
  • This involves troubleshooting, problem analysis and solutions generation to hardware, software, installation, configuration, integration, and application issues and inquiries.

    Maintains ownership of all received customer problems, provides timely updates, and sets the appropriate escalation priority.

  • Successfully works to identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (e.
  • g. procedures, diagnostics, and documentation)

  • Collaborates with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing and Manufacturing to resolve product problems and plot product design directions at a local and global level
  • Requirements :

  • BS / MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and IT Degrees
  • Minimum of two (2) years’ experience in process control or process engineering in at least one of the following process industries : hydrocarbon processing, oil and gas (onshore / offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation.
  • Responsible for control system configuration, third-party equipment integration, startup of process control projects, or on-going system maintenance / support
  • Experience with MES, DCS, PLC, or SCADA systems. Understanding of discrete, continuous, or batch controls; Knowledge of networking, TCP / IP, and Windows operating system.
  • Knowledge of SQL, Visual Basic, or any other programming language is an advantage
  • Ability to troubleshoot systems and to present clear and concise information to the team, internal customers, and external customers
  • Ability to communicate complex technical topics and solutions to technical and non-technical stakeholders alike
  • Strong initiative and ability to work in a self-directed environment
  • Excellent spoken and written English; knowledge of another foreign language (ex. Spanish) is an advantage
  • Flexibility to work on shift schedule
  • Excited to travel and be assigned on short- and long-term (3 months to a year) domestic or international assignments
  • New graduates with exemplary academic achievements will be considered.
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