PM Back Server Full Time
Dorchester Collection
Angeles
6d ago

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.

Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture : Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Position Overview

Division & Department

Food & Beverage - Restaurant

Job Title

PM Back Server Full Time

Position Overview

Our Backservers are the magicians of our restaurant! Entrusted with providing seamless service to each one of our guests dining in our Wolfgang Puck restaurant.

Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

Essential Functions & Physical Requirements

  • A day in the life of our Backservers it demands high levels of energy in order to keep up. They need consistency even though the days are never alike;
  • and creativity to tackle daily adventures. Listing all of the tasks that our Backservers accomplish would be lengthy but the list below is essential to know.

  • Our Backservers are responsible for ensuring our guests have an excellent dining experience during their day. This will include tabletop step up and maintenance, assisting with all guest requests and service requests while upholding our service standards.
  • Backservers are essential to the framework for cultivating relationships with all our guests, including recognizing all in-house and VIP guests all to ensure our guests receives nothing but the best experience.

  • Sometimes our guests have special requests involving dietary restrictions and allergies, table preferences and even special occasions.
  • Most of these requests are fulfilled by our Backservers.

  • Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up.
  • Our Backservers are relied upon to report these and work with several other positions to correct.

  • Communication is what keeps our departments running perfectly. Our Backservers must communicate with other departments and extended hotel team in order to ensure the alignment remains.
  • The items shared are essential. However, to ensure consistency, our Backservers are provided with specifics on how we care for their department and our hotel.

    While performing the duties of this job, the employee is regularly required to talk, and hear. The employee frequently is required to walk and stand for up to 8 hours.

    Ability to bend, stoop, crouch, use hand, finger and wrist dexterity. The employee must regularly lift and / or move up to 50 pounds.

    Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.

    Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

    Qualifications and Desirables

  • All of our employees are ambassadors of our Vision, Values and culture. Our Backservers do this with all they do.
  • English is the primary language used in our hotel. Our Backservers must feel comfortable communicating in this language.
  • Attention to detail is critical for this role.
  • We pride in nurturing an environment where Working Together is a must. Our Backservers are our biggest champions of this.
  • Our hotels operate nonstop, this requires flexibility from everyone on the team.
  • Benefit Package

    Our success is a result of our employees. We believe that everyone apart of our team should share the rewards. For this position this will mean the following benefit package.

  • Medical / Dental / Vison Benefits
  • Pension / 401k Plan
  • Sick Time
  • Hotel Benefits
  • EOE : All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

    We are an equal opportunity employer with a commitment to diversity.

    ADA : The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

    OSH Act : A Backserver is not to handle any human body fluid, biological agents, laboratory chemicals

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