Fulfillment - Warehouse Failed Delivery and Returns Lead
Shopee
Manila, Philippines
3d ago

Job Description :

  • Responsible for the entire returns process
  • Manage and monitor performance of the team
  • Ensure no ageing parcels and backlog management
  • Anticipates uplift of volume and forecast manpower needed
  • Ensures compliance to SLA
  • Communicates and coordinates with stakeholders such as Customer Service, logistics and regional team
  • Ensure that all controls are in place, and system information / s are correct, trackers are updated
  • Proposes process improvement and system enhancements for more efficient returns operations
  • Creates SOP on quality control of parcels and establish decision points
  • Requirements :

  • Have experience in managing a team
  • Experienced in warehousing, logistics, b2c business is a plus
  • High level of leadership skills and able to work in a fast paced and dynamic environment
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