Job Description RESPONSIBILITIES : Handle customer inquiries both through phone (inbound & outbound) and / or by email. Engage with customers or partners in another country to coordinate the completion of requirements for administrative work.
Enter information and update existing records in the system. Manage and resolve customer complaints. Identify and escalate priority issues to Team Leader.
Maintain up-to-date and accurate logs of correspondence and documentation. May be assigned with other responsibilities from time to time in accordinace to business needs.
Job Qualifications TO QUALIFY :
Bachelor's Degree holder of any 4- or 5-year course.
Excellent English communication skills, both spoken and written, are required.
With working knowledge of MS Office
Applicants must be willing to work wherever needed in available Metro Manila sites : Quezon City, Pasig City or Makati City.
Experience in the BPO industry is a plus