Job Description Job ID# :
Job Category : IT Project Manager
Position Type : Full Time
Duration : Permanent
We are looking for a project manager / supervisor to manage the PC refresh program for a large global client.
Manage team of 3 direct staff
Coordinate activities and respond to inquiries of several related teams (including asset management, engineering, and deskside)
Ownership for achievement of project weekly and monthly targets.
Provide reporting on all aspects of the program (including forecasts, risks, etc.)
Address unforeseen delays or obstacles that negatively impact targets.
Manage all communications related to the program.
Manage program-related data to ensure 98%+ accuracy.
Respond to customer inquiries and escalations.
Work with asset management team to ensure inventory availability per the project plan.
Responsible for continuous process improvements, efficiencies, and end user experience.
Job Requirements Details :
Must haves :
Excellent customer interaction and presentation skills
Strong attention to detail
High comfort level with reporting spreadsheets including pivot tables and lookups
Customer-service orientation and attitude
Direct or indirect people-management experience
Experience managing projects and tasks to meet targets
Strong sense of ownership and responsibility
College degree and 4 years related experience OR 6 years of related experience with no college
Nice to haves :
Background in hardware technical support and / or hardware asset management
Project management certification
Prior experience with PC refresh programs