Sales & Educations Executive
1. In-storeCoaching (50%)
Coach each door to ensure that thehighest customer service standards are maintained at the point of sale. Coacheach Consultant team on service, selling behaviors, and connecting with clients.
Lead by example via counter coaching work alongside each Consultant team to provide on-going Education (service andselling skills / product knowledge) and reinforcement of Key PerformanceIndicators (KPI).
Review on a monthly basis eachCounter / Store manager’s KPIs Hourly Productivity, AUS, IPT, MOB, newcustomers and Booked Appointments.
Enhance performance and address concerns viain-store coaching.
Provide support, advice and directionto Counter / Store Managers and Consultant teams in all matters pertaining totheir roles and activities in-store. This includes :
Ensuring team members are aware ofupcoming activities, marketing support and sales support
Instructions and directions on actionplan
Supervision and staffing issues
Receiving and communicating feedbackfrom team with regards to promotional mechanics, store activities, competitors’activities
Assist in set up of promotional sitesand new counters.
Conduct quarterly Consultant appraisalsin conjunction with the Counter / Store Managers. Recommend and implementcourse of action training needs, succession planning etc.
Submit yearly Consultant appraisals toSales Manager for review.
Attend and co-facilitate trainingsessions with Education Manager to improve skills and knowledge. Plus receivenew education modules for application and coaching at point of sales.
Substitute for Counter / Store Managerduring her absence in key doors.
Leadthe orientation of Counter / Store Manager / New Consultants in-store.
2. Sales Management (50%)
Collaborate with Counter / Store Managerto develop weekly and monthly targets (both quantitative and qualitative) andaction plans.
Secure store management and counterstaff buy-in to specific goals and strategies.
Submit monthly journey plan (reflectingappropriately Sales and Education priorities) to Sales Manager at the beginningof each month.
Actively participate in Brand and HRMeeting which will be held once a week. Prepare and update for review anddiscussion with Sales, Education and Marketing achievement of sales targets,key business issues, opportunities, education concerns, etc.
Maintain an ongoing awareness of theperformance of the Brand in each door versus competition. Discuss at Brand andHR Meetings areas for improvement and recommendations for a course of action.
Ensurethat all counters / stores follow merchandising and hygiene standards as directedby the Brand.
Participate in all appropriate Management meetingsand training seminars.
Review Module and Category Mix every 6 months basedon POS sell through units to maintain healthy counter inventory.
Ensure purchase orders are received from storesbefore last order dates.
VerifyConsultants’ paperwork relating to staff purchase / incentives claim approvalof Annual / Unpaid Leave Forms.
Diploma in Business Management orequivalent.
Minimum 3 years of experience managingretail operations and at a supervisory level.
Excellent interpersonal andcommunication skills.
Excellent coach and communicator
A good listener. Skilled at winningpeople over.
Team player, inspires and mentors ateam, likes to lead by example, inspires enthusiasm.
Self-reliant with the ability to makesolid business decisions independently
Ability to relate with differentstakeholders and enjoys the fast-paced retail environment.
Ability to manage multipleresponsibilities
Proactive in problem-solving and takinginitiative to improve business
Passionate desire to make sales targets
Ability to get others to buy in tospecific goals and strategies
Numeric ability essential - Computerliterate in Excel and Word
Personalgrooming must reflect / promote grooming and hygiene standards.
Job : Sales
Primary Location : Asia Pacific-Philippines
Shift : 1st (Day) Shift
Travel : Yes, 10 % of the Time
Job Number : 1916035