Customer Service Representatives – Taguig& NCR
Optum, a UnitedHealth Group company
Taguig, PH
6d ago
source : Bossjob

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get.

Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably.

There's no room for error. Join us and start doing your life's best work. (sm)

Training classes start soon - apply today!

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system.

It's dramatic. It's positive. And it's being led by companies like Optum, part of the UnitedHealth Group family of businesses.

Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers.

As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity.

This is where you can bring your compassion for others while building your career.

WHAT WE OFFER

  • Market Competitive Pay Levels
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits
  • ROLE AND RESPONSIBILITIES

  • You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs.
  • This may include, among others, inquiries or concerns on their benefits, eligibility, and claims.

  • You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being.
  • To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.

  • You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
  • You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member.
  • Your role is critical in allowing our members, families, facilities, and health professionals to have greater confidence in the exceptional care we provide.

    And for you, an everyday opportunity to do your life’s best work.SM

    JOB QUALIFICATIONS

  • A graduate of any 4-year course or has completed 2 years in college
  • Minimum 6 months BPO (voice) experience preferred but not required
  • Ability to multi-task
  • Must be willing to work on shifting schedules
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