Technical Support Representative
TPG Telecom
Pasig, PH
5d ago
source : Bossjob
  • Dayshift! Enjoy work / life balance with no graveyard shift and have two (2) consecutive rest days guaranteed
  • Competitive salary package + healthcare + incentives and a Sign On Bonus
  • Temporary work from home during Community Quarantine for successful applicants with their own laptop / desktop computer and a stable internet connection >
  • 10 Mbps speed.

    Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited.

    TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX.

    Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.

    We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom.

    Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.

    Responsibilities :

    The Technical Support (Helpdesk) Representatives are fully responsible for handling incoming / outgoing calls and emails of our customers assisting / helping them with their inquiries and service difficulties with our products and services.

    High level responsibilities include :

  • Support our Australian internet and home phone customers by troubleshooting technical issues with home internet setup, Wi-Fi and connection speed
  • Resolve technical support queries via telephone
  • Diagnose and escalate faults
  • Provide excellent customer service
  • How we work

    As a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.

    What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment.

    Working at TPG means taking on new and exciting challenges that help you grow and develop your career.

    Interested? Send your resume today, we are excited to hear from you!

    TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.

    Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

    Job Requirements :

  • A Bachelor’s / College Degree in Computer Science, Computer Engineering or relevant discipline with at least a 6 months BPO / Call Center Experience
  • We also consider Bachelor’s / College Degree fresh graduates without BPO experience - we provide full training
  • Experience with basic home network troubleshooting : modem / router configuration, LAN / Wi-Fi setup, computer setup / configuration, networking tools ping / trace route or anything related is desired
  • Experience with a telecommunications or mobile or computer network account supporting copper, cable or fiber internet technologies is an advantage
  • Excellent customer service attitude
  • Friendly, positive manner and great at establishing rapport with customers
  • Excellent verbal and written English communication skills
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