Knowledge Management & Training Coordinator
Willis Towers Watson
National Capital,Philippines
13d ago

You will facilitate the development and delivery of training programs for Willis Towers Watson colleagues on various Talent & Reward service offerings, processes and tools. The Role

You will work with content contributors, subject matter experts and our instructional designer to develop training materials, simulations, demonstrations, and certification exams.

This will include working with our software product teams to ensure training on new product releases is delivered to all relevant stakeholders, ranging from Sales to Support.

In addition, you will be responsible for helping to administer the Learning Management System, a calendar of training events, and maintenance of content on various knowledge sharing sites.Performance Objectives :

  • Collaborate with stakeholders and team members to deliver effective, accessible and engaging training programs and communication material
  • Project manage the development of software training as new software releases become available
  • Help maintain the HR Software Academy and identify opportunities to expand and improve it
  • Help coordinate knowledge management efforts among a diverse group of business-level content owners and managers
  • Identify opportunities to increase awareness of training and knowledge management across the business
  • Share experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing and training
  • The Requirements

  • BS / BA degree or equivalent
  • 3+ years of experience, L&D or Communication experience preferred
  • Experience in managing multiple projects and initiatives, producing quality deliverables on time and within budget
  • Ability to collaborate and work across all levels of the organization, work in teams, leverage the resources of other related groups to accomplish common objectives, and work on virtual teams across geographies
  • Ability to adapt to shifting priorities, multiple competing demands, ambiguity, and frequent change
  • Experience facilitating meetings and discussions in person and online, ensuring that all viewpoints, ideas, and problems are addressed
  • Experience preparing and presenting information to small and large audiences and respond to questions from stakeholders at all levels
  • Excellent communication skills, both written and oral, as well as the ability to communicate concepts using graphic visualizations
  • Excellent editing skills
  • Keen eye for detail and quality
  • Adeptness at learning new technology and tools
  • Experience with Adobe Captivate or other training development application
  • Must be flexible on working hours to attend to meetings based on demands of the role
  • The Company

    Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

    With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.

    Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.

    Together, we unlock potential. Learn more at

    Willis Towers Watson is an equal opportunity employer

    Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

    Equal Employment Opportunity :

    Unsolicited Contact : Any unsolicited resumes / candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees.

    In order to be an authorized Recruitment Agency / Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization.

    Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search.

    Likewise, for our authorized Recruitment Agencies / Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.

    Willis Towers Watson is an equal opportunity employer.


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