Plan Member Administrator II
Manulife
Lapu Lapu City, PH
9h ago

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Plan Member Administrators with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone
  • We are looking for someone with :

  • College graduate in any Business Courses
  • Proficient in MS Office Applications (Word and Excel)
  • Strong verbal and written English communication skills
  • Strong analytical and problem-solving skills
  • Trained on basic to semi complex work types of Plan Member Admin
  • Ability to pay close attention to detail with a high degree of accuracy
  • Good organizational and time management skills
  • Good attendance record
  • Nice to Haves :

  • Ability to understand simple insurance process or principles
  • Additional information regarding life insurance is an advantage
  • Knowledge on Document Identification and Group Life and Health transaction types
  • Knowledge and expertise on Group Insurance
  • Able to follow product and process protocol
  • Able to determine the missing requirements of all the cases handled
  • On the job you will :

  • Refer exception requests and complex processing to the Senior Member Administrator
  • Contact plan administrators via letter or email for required information omitted on the eligibility updates received
  • Consistently attain the service level set by the Company Practice good judgment in processing cases
  • Perform thorough checking for every case to eliminate escalations
  • Render overtime work daily if volumes are high
  • Stay on-call on an as-needed basis during Saturdays and holidays
  • Assist colleagues and other teams in their production work upon request
  • Manage leaves / day-offs especially during peak season
  • Handle and manage basic escalation
  • Suggest ways on how to improve the current process and team metrics
  • Handle dedicated clients that require special handling
  • Send RDS Error report on a weekly basis
  • Perform other duties and functions as assigned by Operation Management
  • Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.
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